Vacant job

Do you want to use your experience in service and case handling to make a difference in society? As a case handler with us, you will have the opportunity to work with the Leisure Card (Fritidskortet), which aims to provide more opportunities for a meaningful leisure time for children and young people. You will become a key player in a competent and engaged team. Take the step and become part of us – submit your application today!

About the position

The Leisure Card is aimed at children and young people aged 7 to 16 and is intended to provide the opportunity for a meaningful leisure time together with others. Your daily work involves helping individuals and associations get answers to their questions via telephone and email, and assisting them with their cases. You will handle administrative tasks and solve problems that users encounter. As a case handler, you are responsible for ensuring that cases are handled in a professional and efficient manner. Your role is crucial for building trust and ensuring that both individuals and associations receive the best possible service.

Units Case Handling 1 and 2 are responsible for handling, control, and service within the Leisure Card. As part of the National Board of Health and Welfare (E-hälsomyndigheten), you will, together with your colleagues, be our face to the outside world and represent us in all contact with users.

About you

To succeed and thrive as a case handler with us, your personal qualities are decisive. In the Leisure Card customer service, we handle many different types of questions, which requires a service-oriented and communicative attitude to build trust and deliver excellent service.

Your ability to remain calm in stressful situations is central when you encounter challenging cases and need to find solutions quickly. We also value that you are a skilled administrator who is meticulous, structured, and able to work independently. At the same time, you have a strong ability to collaborate with colleagues to achieve common goals, which contributes to a positive work environment and a good customer experience. You enjoy working in a changing environment and like to learn new things.

We are looking for you who have:

• Upper secondary school diploma
• At least two years of experience working in telephone customer service
• Experience in case handling within a government agency or other public sector activity
• Experience working in case management systems
• Good knowledge of Swedish and English, both spoken and written

It is an asset for the position if you have:

• A university degree of at least 120 credits in, for example, public administration, economics, or law
• Experience in managing many different contact points, including associations, guardians, and other external actors
• Experience working in complex systems with many actors, regulations, and dependencies, in an operation with national reach
• Good knowledge of additional languages, such as Arabic, Somali, and Tigrinya

What do we offer?

The National Board of Health and Welfare (E-hälsomyndigheten) is a growing agency and we drive the development of national digital infrastructure within health, care, and welfare. We create the prerequisites for digital services and solutions for both individuals and professionals within healthcare, pharmacies, and social services. We work to ensure that health data becomes available throughout the care chain.

We have approximately 600 employees in Kalmar and Stockholm. With us, there is an opportunity to make a difference in an innovative environment with pleasant and competent colleagues. All employees have trust-based working hours and can work partially remotely. Read more about the National Board of Health and Welfare as an employer: https://www.ehalsomyndigheten.se/om-ehalsomyndigheten/jobba-hos-oss/ (https://www.ehalsomyndigheten.se/om-ehalsomyndigheten/jobba-hos-oss/)

Are you interested?

Questions regarding the position are answered by:

Recruiting Manager Nina Dahlman, 010-175 37 46

Questions regarding the recruitment process are answered by:

HR Specialist Izabella Onstrand, 010-175 63 37

Welcome to submit your application and CV via our recruitment tool no later than April 23, 2026. Please upload certificates, grades, and testimonials relevant to the position along with your application.

The screening questions are based on the requirement profile for this recruitment, and your answers form the basis for the selection process. Answering the screening questions is a prerequisite for your application to be considered complete.

The employment is permanent with a six-month probation period. Start date as soon as possible or by agreement. The location for the employment is Stockholm or Kalmar. The work may involve business trips, primarily between Kalmar and Stockholm.

Employment with us may involve placement in a security class. Therefore, we may need to conduct a security clearance with a registry check according to the Security Protection Act (2018:585). For some tasks in a security class, Swedish citizenship is required.

If you have a decision regarding protected personal data, contact the HR specialist named in the advertisement.

Read more about us at: https://www.ehalsomyndigheten.se/ (https://www.ehalsomyndigheten.se/)